Refund and Return Policy – Vape Bulk Australia
At Vape Bulk Australia, we are committed to providing high-quality vaping products and a seamless shopping experience. This Refund and Return Policy outlines how we handle returns, refunds, and exchanges to ensure customer satisfaction.
1. Eligibility for Returns
We accept returns or refund requests under the following conditions:
•The product is damaged, defective, or incorrect.
•The request is made within 14 days of receiving your order.
•The product is in its original packaging and unused (except for defective items).
Please note: For hygiene and safety reasons, we cannot accept returns on opened e-liquids, disposable vapes, nicotine pouches, or smokeless tobacco unless the product is defective or damaged during shipping.
2. How to Request a Return or Refund
To request a return or refund:
1.Contact our customer support team at info@vapebulkaustralia.com.
2.Provide your order number, details of the product, and the reason for the return.
3.Our team will review your request and provide instructions for returning the item (if applicable).
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•Approved refunds will be processed within 5–7 business days.
•Refunds will be issued to the original payment method used for purchase.
4. Replacement or Exchange
If your item is defective, damaged, or incorrect, we can offer:
•A replacement product at no additional cost.
•An exchange for a different product of equal value.
Contact our customer support to arrange the replacement or exchange.
5. Shipping Costs for Returns
•If the return is due to our error (defective, damaged, or incorrect product), we cover all return shipping costs.
•If the return is due to customer preference, the customer is responsible for shipping fees.
6. Non-Returnable Items
Certain products cannot be returned for safety and hygiene reasons, including:
•Opened e-liquids
•Opened disposable vapes
•Opened nicotine pouches and smokeless tobacco
7. Contact Us
For any questions about returns, refunds, or exchanges, reach out to our friendly support team:
Email: info@vapebulkaustralia.com
At Vape Bulk Australia, we aim to provide a safe, reliable, and hassle-free shopping experience. Our refund and return policy ensures that every customer receives the quality and service they deserve.